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Apr 01 2026
Patient-Centered Care

The Connected Care Continuum: Enhancing Patient Care Across Settings

As care continues to transition from the inpatient setting, organizations must ensure data is available and actionable no matter where patients receive care — including at home.

Increased emphasis on creating a connected care continuum was deemed one of the key health tech trends to watch in 2026. Looking at the big picture of care delivery, it’s easy to see why. Information that remains in silos contributes to a deeply disjointed experience for patients and clinicians alike, especially amid the industry’s push to move care to the setting best suited to meeting a patient’s needs.

The smart care continuum should be longitudinal and not episodic, according to Chif Umejei, senior vice president and CIO at NewYork-Presbyterian.

“The continuum is designed to ensure that patients are supported consistently and intelligently, wherever they are in their health journey,” he says. “It extends across a patient’s entire life, connecting preventive services, acute interventions, ongoing management and long-term wellness.”

LEARN MORE: The smart care continuum improves clinical outcomes through interoperability.

Defining the Connected Care Continuum: Connected Care Across Settings

For Hamad Husainy, chief medical officer at PointClickCare, which provides clinical and business software to post-acute care providers, connected care depends on “timely access to complete and clinically relevant information to help users do what they need to do.”

Just as important, he adds, is where the connected care model originates. “It’s not just a primary care or hospital-initiated model. It extends to ambulatory care, acute care, post-acute care and the home, and it provides visibility into the care provided at those locations.”

Both experts say there’s no single technology tool that defines or creates the connected care continuum. “What matters most is the ability to engage patients through multiple modalities,” says Umejei; these can include portals, apps, text messages, emails and virtual care platforms.

These modalities, along with any clinical or administrative tools that support care delivery, should accomplish three things, Husainy says: Improve quality outcomes, reduce care costs and make life better for end users. “You can’t do one and hope the other two just happen.”

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Making Patient Data Portable Across Departments and Providers

The goal of data portability within the connected care continuum isn’t giving clinicians more data, Husainy says. Instead, it’s providing data that’s standardized, timely and actionable — and available within existing clinical applications and workflows.

At NewYork-Presbyterian, that means using an integrated electronic health record system available to providers across ambulatory, acute and post‑acute environments, Umejei says: “That enables clinicians to collaborate around a unified, accurate picture of the patient’s health.”

An EHR system helps in a few other ways, Umejei adds.

As patients move back and forth across care settings, clinical teams need visibility into what’s happening to patients, Husainy says: “You need data that allows you to drive value. You need the data point that might drive reduced care quality or increased risk of morbidity.”

In traditional care settings, a clinician with a 1,000-patient panel would need to make 1,000 phone calls or schedule 1,000 visits to get this insight. Now, the ability to upload and analyze patient data lets providers see their highest-risk patients at one glance and know who requires their attention.

“We can look at population health management in a different way,” he says. “We have an opportunity to transform the way we care for people.”

DISCOVER: Use technology as a force multiplier for healthcare teams.

Senior Living and Long-Term Care: Technology Strategies for High-Transition Populations

A 2025 paper in Telehealth and Medicine Today notes the potential for a continuum of care to support “formal and informal” healthcare: remote monitoring via implanted devices, durable medical equipment, proper storage of insulin and other medications, opportunities to build social connections, and so on. This presents opportunities to extend the continuum of care into senior care communities, where residents, caregivers and staff are increasingly amenable to using technology to improve quality of life.

However, using devices and applications to support care often requires a degree of expertise in technical literacy, equipment management, supply chain management and cybersecurity. Here, the paper notes, it’s important for the providers within the connected care continuum to offer “connections, remote monitoring, safety, and security” to patients and their caregivers.

One important distinction between the senior care community and other venues in the connected care continuum is the importance of physical space for technology support. For starters, virtual training and troubleshooting may not meet the needs of all residents and their families. In addition, hands-on demos are ideal for smart home technology, especially when conveying ease of use — such as a device working without a smartphone app or Wi-Fi connection — is critical to getting user buy-in.

Hamad Husainy
It’s not just a primary care or hospital-initiated model. It extends to ambulatory care, acute care, post-acute care and the home, and it provides visibility into the care provided at those locations.”

Hamad Husainy Chief Medical Officer, PointClickCare

Building Connected Care Architecture: Hybrid Cloud, Security and Scalability

Shifting an organization to support the smart care continuum is a big transition, Husainy says. It’s best to start small and think about initiatives that will scale well. “Look at something that will drive value for the organization,” such as ambient listening or data summarization, he says.

Umejei points to the value of robust cloud infrastructure for clinical collaboration as well as remote monitoring. This architecture, he says, must be built on a foundation of HIPAA-compliant technology and “support comprehensive data sharing and interoperability so that information can move freely between systems and care settings.” That includes APIs defined by HL7’s Fast Healthcare Interoperability Resources standard.

When it comes to data sharing throughout the connected care continuum, Husainy encourages organizations to consider the contributions of all stakeholders. The academic medical center may have specialists a patient cannot see close to home, he notes. “But when the patient goes to the university setting, they need the data that’s been generated locally so they can provide the best care.”

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