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Oct 29 2025
Cloud

How the Cloud Supports Clinical Collaboration

From streaming video and syncing data to connecting applications, the cloud plays an increasingly pivotal role in helping clinical teams collaborate and make informed care decisions.

Collaboration in a clinical setting is more than just virtual visits and physician-to-physician consults. Care teams also need access to data from disparate systems and devices, and they need analytics tools to help them interpret and act on that data in real time. Plus, in a pinch, they — and their patients — need to pick up the phone.

Increasingly, healthcare organizations look to cloud infrastructure to host and run the applications that support clinical collaboration. “They need a stable, robust and responsive system,” says Dr. Jared Saul, chief medical officer at Amazon Web Services.

From streaming video and syncing data to connecting legacy and modern applications, the cloud is making things possible that couldn’t be done just a few years ago, Saul adds.

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Infrastructure to Support Healthcare Analytics and Decision Support

Cloud infrastructure supports clinical collaboration in many ways. The combination of redundancy, security, geographic distribution and proximity to end users helps minimize downtime, Saul says. That’s especially valuable for genomics, imaging and other workloads that require a lot of computing resources. An added benefit here is the concept of the clean room, which lets organizations grant access to a data store while retaining ownership of the data.

Meanwhile, unified and normalized data can give organizations a centralized location for conducting real-time analytics, Saul says. “When you have low-latency data processing, and you can integrate with third-party services, then you can build complex yet responsive workflows around your data pipelines.”

Ritu Mukherjee, vice president of product management at Zoom, highlights cloud infrastructure’s potential to support documentation and other automated workflows. Tools such as Zoom Workplace for Clinicians are equipped to do this for both virtual and in-person encounters and can apply different templates so clinicians spend less time formatting and reviewing notes.

In addition, clinicians can see AI-generated patient histories and visit summaries prior to an appointment. They can also set reminders to bring up certain topics during the visit, based on insights surfaced in the summary. “The more that doctors have that rich context at their fingertips, the better the outcomes,” Mukherjee says.

READ MORE: Embrace AI and cloud solutions for optimized collaboration.

Enable Monitoring in the Hospital and at Home

The combination of cloud computing and AI has also significantly improved remote patient monitoring, both in the hospital and at home.

In its infancy, RPM was little more than a dashboard, Saul says. “You need someone to monitor the data — and even if things were flagged, it was difficult to process them and understand their significance.” Plus, given the sheer volume of data generated in inpatient care — blood pressure, heart rate, temperature, oxygen saturation and so on — little has historically made its way into the patient’s chart beyond infrequent anomalies.

AI can discern subtle patterns that may not be noticed, but you need the fidelity of a full data stream. That requires infrastructure that few hospitals can support on-premises,” Saul continues. “Now, we can uplevel our care with data processing what wasn’t possible before.”

Saul points to the AWS partnership with Validic, which aggregates data from medical and consumer health devices. An AWS analytics layer atop Validic’s data streams can not only detect anomalies but also send alerts to physicians. “The volume and speed of the cloud can process data in real time and generate insights that drive clinical decision-making.”

As capabilities evolve, providers may find themselves with fewer reasons to see patients in person, Saul says. Video streaming, real-time data processing and asynchronous communication are poised to make clinical-grade physician therapy assessments, heart rate monitoring and other services possible from home.

Ritu Mukherjee
The cloud has brought so much scalability into infrastructure. It’s allowing organizations to take collaboration and automation to the next level.”

Ritu Mukherjee Vice President of Product Management, Zoom

Retain Necessary Legacy Infrastructure in Healthcare

Of course, in certain situations, there’s no substitute for a hands-on exam. Nor are healthcare organizations fully abandoning on-premises technology infrastructure. In these scenarios, the cloud can help bridge the gap between old and new.

For example, Saul notes, open application programming interfaces and Fast Healthcare Interoperability Resources (FHIR) standards can enable cloud services to ingest data from legacy systems.

The cloud can also support fax machines (with digital faxing capabilities) and landlines. Mukherjee says the cloud can complement phones in two ways. One is through what Zoom calls survivability, which is enabled through an on-premises server that connects to the cloud when connectivity is otherwise lost. This lets organizations make outbound calls and communicate internally; calls from the patient’s room to the nurses’ station, for example.

In addition, Zoom complements contact center automation by deploying virtual agents and, when calls are required, generating summaries of conversations that become part of the patient’s record.

“The cloud has brought so much scalability into infrastructure,” Mukherjee says. “It’s allowing organizations to take collaboration and automation to the next level.”

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