HIMSS21: Healthcare Executives Share Digital Health Lessons Learned from the Pandemic
Healthcare organizations had to adapt quickly at the beginning of the COVID-19 pandemic to accommodate an increased need for telehealth, patient communication and remote work. Leaders from Jefferson Health and Providence health system share how they approached digital health and the lessons they have learned.
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Nassar Nizami, Executive Vice President and Chief Information and Digital Officer, Thomas Jefferson University and Jefferson Health
Aaron Martin, Executive Vice President and Chief Digital Officer, Providence
Casey Bleeker, Director of Strategic Go to Market, Digital Velocity Solutions, CDW
- Jefferson Health had a robust telehealth program in place before the pandemic, and it ramped up the program quickly to meet growing demand.
- Providence moved all 53 of its hospital websites onto one site. Along with its internal DexCare program and chatbot powered by artificial intelligence, this allowed Providence to communicate vital COVID-19 information to patients and scale virtual visits.
- Patient demand for virtual care is likely to continue after the pandemic. Healthcare organizations should keep patients at the center when implementing new digital health technologies.