When Does a Health System Need Partner-Delivered Services?
Healthcare organizations need to focus on all areas of their operations. If service, critical project or security issues occur because of IT staffing shortages, it may be time to consider partner-delivered services.
Organizations often look to new technology to help alleviate issues caused by staffing shortages, but in many cases, these initiatives fail because there are not enough qualified staff to operate, maintain or monitor the technology. In addition, full adoption takes time, whereas partner-delivered services can be implemented quickly to address areas specifically impacted by the staffing shortage, for as long as the organization needs.
Partner-delivered service packages can be customized to fit an organization’s budget, and payment can be planned to fit the organization’s needs. Often, a partner service is less expensive than a technology solution the healthcare organization may be considering, which could fail without enough qualified staff to operate, maintain and monitor its implementation.
It takes about 90 days to replace an employee who leaves an organization, and if several employees leave at once, that time frame is amplified. In that situation, it could take more than a year before the IT team is fully staffed again. A partner-delivered service can be deployed right away, allowing the healthcare organization to manage important IT systems and services while it hires new staff. Once internal staffing is back to an appropriate level, the agreement can be terminated.
Overcoming Connection Barriers with IT Partners
One barrier that keeps healthcare organizations from connecting with IT partners is simply not knowing their full capabilities. It’s important to understand the abilities of all business partners and to have agreements in place that allow an organization to move quickly if the need arises for their support, which can be provided remotely as well.
Most healthcare organizations know where to go when they need to augment nursing or housekeeping staff, but not IT staff. Agency staffing for nurses and other staff outsourcing can be expensive, and many healthcare organizations are hesitant to turn to partner-delivered services for IT because they anticipate high costs. However, the value of partnering with an IT service provider quickly outweighs the costs of not having a full-time employee in that position to manage necessary systems and processes. In many cases, the cost can be reasonable if the organization communicates with the partner directly.
Healthcare leadership may be concerned about the time needed for partners to acclimate to an organization’s IT systems and services, but that shouldn’t be an issue because the partner is already an expert in the service and likely can meet the organization’s IT needs quickly. This takes the burden off nurses and other staff who may have had to handle IT issues, freeing them to focus on patient care and safety.
CDW Amplified™ Services focuses on configuration, data, development, infrastructure, workplace, security and support/staff augmentation services, providing fully vetted IT experts. For more information, contact your account representative or call 800.800.4239.