Apr 18 2022

How Speech Recognition Technology Can Help Providers Achieve the Quadruple Aim

As healthcare organizations seek to achieve the Quadruple Aim framework, they can rely on speech recognition tools to improve clinicians’ experiences.

The Institute for Healthcare Improvement launched the Triple Aim framework in 2007, setting three goals to optimize health system performance: enhance the patient experience of care, improve population health and reduce the per capita costs of healthcare.

Providers have since widely adopted the Triple Aim. Delivering high-quality, cost-effective care is crucial, but it’s become clear that something’s missing from this 15-year-old framework: improving the clinician’s experience.

Now, the Triple Aim has evolved into the Quadruple Aim. The new focus is on the well-being of care teams in response to the growing challenge of clinician burnout exacerbated by increasing patient volumes and staffing shortages.

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Much-Needed Support for Clinicians

The growing number of patients seeking care due to the aging U.S. population and overall population growth means a larger documentation burden for clinicians. With the consistent staff shortages healthcare faces, it’s no wonder clinicians are feeling overworked and exhausted.

When nurses and physicians are burned out they are more likely to make mistakes that can severely affect patient outcomes and their organization’s reputation. In fact, research has found that 95 percent of nurses feeling burnout reported missing one or more care tasks on their last shift.

The increased administrative burden clearly plays a major role in clinician burnout and negatively impacts patient outcomes. Clinicians are also working longer hours so they can complete the paperwork needed.

That’s why it’s essential for health systems to focus on the fourth tenet of the Quadruple Aim, to ensure clinicians receive the support they need to achieve the other three goals. Healthcare organizations can go a long way toward meeting this fourth tenet by giving care teams a powerful new ally: speech recognition technology.

DISCOVER: How natural language processing could be a game changer for EHR workflows.

The Power of Speech in Mitigating Clinician Burnout

Speech recognition solutions can ease a large portion of the administrative burden and lessen clinical burnout, considering 20 percent of nursing time is spent in flowsheet documentation. Instead of spending hours on manual administrative tasks, clinicians can create high-quality documentation quickly and effortlessly using just their voice.

With solutions powered by the latest natural language understanding technology, clinicians can produce accurate, complete clinical documentation by dictating their patient notes, which are then automatically uploaded to the electronic health record. They can use modern speech recognition tools across devices to ease administrative burdens.

Speech recognition technology can also help clinicians provide quicker, better care by automating tasks such as retrieving relevant information from medical records. Speech recognition capabilities power many medical virtual assistants, which help save time and reduce stress by responding to a clinician’s voice to complete high-value clinical tasks.

Mary Varghese Presti
Instead of spending hours on manual administrative tasks, clinicians can create high-quality documentation quickly and effortlessly using just their voice.”

Mary Varghese Presti Senior Vice President and General Manager of Dragon Medical, Nuance Communications.

Providing the Best Care With AI-Driven Speech Recognition

With the help of speech recognition solutions, clinicians can streamline and automate their tasks and workflows, becoming more efficient and productive. But providing clinicians with the right tools doesn’t just impact their efficiency and well-being, it also allows them to have better interactions with their patients.

Artificial intelligence-powered technology such as ambient speech recognition tools can even listen to patient-provider conversations in the background, securely capturing and documenting relevant information as it occurs during the conversation. With AI-driven speech recognition tools, care teams can focus on listening to the patient, rather than completing documentation or retrieving information, to create a more engaging care experience.

Encouraging organizations to focus on achieving the Quadruple Aim will empower clinicians to deliver greater patient experiences that will lead to improved care and outcomes. With the support of AI-powered technologies, clinicians are much less likely to suffer from burnout and can bring true joy back to the practice of medicine.

RELATED: Learn what Microsoft’s Nuance acquisition means for the healthcare industry.

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