With plans to expand the EHR to a sixth hospital in May and a seventh by 2022, Mount Sinai is working closely with its vendor to ensure the system is evolving as necessary. The health system’s continued goal is to better meet the expectations of patients, providers and clinicians, especially those who are relying more heavily on mobile technology.
“We always look to see if Epic is able to do the new requests and the new functionality that we need. And if it can't, we give the vendor enough time to develop it, and they usually do,” says Patti Cuartas, senior director of IT, population health and payer systems at Mount Sinai. “We’re pushing our EHR to the limits, making sure that we're able to coordinate care, which is our goal for patient care and better outcomes and increased quality.”
Patient Satisfaction Is Improved Upon Through Mount Sinai’s EHR
Mount Sinai has seen measurable successes from its EHR implementations and ongoing adaptations. Among them: an increase in timely patient discharges, a decreased number of days spent in the hospital and a higher telemetry capacity.
Darrow recalls a particularly memorable example. A patient with records from two other hospitals had come to him for a third opinion. Mount Sinai’s robust electronic records system allowed the clinician to collect and analyze the data in advance, allowing the patient to be treated without having to retell his whole treatment story.
At the end of the visit, Darrow offered words of comfort to the patient and his wife: “Here's what I think, this is how my opinion either is concurrent or discordant from what the others said at the other hospitals, and I'm going to write it out for you,” he said, noting that the couple was told they’d have full access to those details via a patient portal and the notes could be shared with anyone on their care team going forward.
“There were tears in their eyes,” Darrow said.