Common IT Management Pain Points for Healthcare Organizations
It’s difficult to manage IT services or gain operational visibility with disparate tools and point solutions amassed over time.
“Many healthcare organizations are juggling a mix of outdated, legacy tools that don’t communicate with each other,” Tripathi says.
Such tools create silos and reduce response times, while healthcare staff and leadership struggle to gain enterprisewide insights. “These challenges aren’t just inconvenient, they also can impact patient care delivery and compliance,” Tripathi says.
Burdened with outdated and siloed systems, staff often rely on manual work-arounds. This adds to technical debt, or the cost of maintaining outmoded systems and temporary fixes. As technical debt grows, progress slows, risks increase and daily tasks become more difficult, frustrating and time-consuming.
And time is something that healthcare organizations cannot afford to waste. “Every minute counts,” Tripathi says. “When systems are down or support takes too long, it doesn’t just slow things down, it can also affect patient outcomes.”
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Considerations for Improving ITSM in Healthcare
For healthcare organizations, optimized ITSM has become a must-have. An improved ITSM strategy frees time and resources so that teams can focus on patient care, not IT work-arounds.
“Improving ITSM helps healthcare organizations respond faster, work smarter and create better experiences for both staff and patients,” Tripathi says.
To enhance their ITSM, healthcare organizations first need a clear assessment of their current challenges. They should identify manual processes and determine if any teams are working in silos or relying on outdated tools. “Start by identifying what is holding you back,” Tripathi says.
Next, healthcare organizations should carefully select a unified ITSM platform. “Choose a platform that connects systems, automates routine work and offers real-time visibility,” he says.
For all the technical considerations, however, ITSM transformation doesn’t begin and end with technology. Support from leadership is critical. “Successful ITSM transformation requires strong change management and ongoing support for the people who make it all work,” Tripathi says.
ITSM transformation also doesn’t end on the go-live date. Success hinges on a plan to continue sustaining progress. “Long-term success means continually improving operations, scaling innovation and keeping teams aligned around shared goals,” he says.
