Here’s a roundup of other lessons captured at the conference:
What Else Did We Learn at ViVE 2025?
- Leveraging Azure Virtual Desktop allowed Jacksonville, Fla.-based Baptist Health to return valuable patient time to clinicians, who can now access devices more easily. “The technology shouldn’t be the challenge,” said Vice President of IT Operations Jim Bilsky. “If we can remove the endpoint from the equation and just have the experience be the clinical experience, then it does a great job at doing that.”
- Saad Chaudhry, chief digital and information officer at Missouri-based SSM Health, stressed the importance of building a strong foundation year after year amid the flurry of new technologies during a session on challenges to strategic growth. For instance, a nurse working with a faulty workstation on wheels would likely rather have more reliable Wi-Fi and a WOW that can keep a charge than a private instance of ChatGPT. “All the fancy things in the world will not bring you happiness where the rubber meets the road unless you have the basics done right. Sometimes, the basics are as simple as networking, cybersecurity. Sometimes, the basics are the foundational systems themselves, whether it’s your EHR, whether it’s your ERP, medication dispensing, whatever it may be,” he said.
- During a panel discussion exploring issues in patient data privacy and safety, CommonSpirit Health Chief Clinical Application and Data Officer Leah Miller noted that providers need to be prepared for third-party security events because they are now an expected occurrence in the industry. “That’s the norm, so how do we prepare for it operationally?” she said. “How do we protect our patients’ data? To me, it’s up to each organization to have the hygiene, the operational excellence, etc., to be able to weather it. It’s just our industry now.”
- A lively discussion around AI’s growth in healthcare brought together differing views on where and when human intervention is needed. John Brownstein, senior vice president and chief innovation officer at Boston Children’s Hospital, underscored the importance of earning the trust of patients and providers: “Human-in-the-loop is a way forward, at least for now, as we’re experimenting with these tools, as we bring in tools that are patient-facing, like translation efforts. We need to have some level of human in the mix. That may not be true in the future, but in order to earn that trust, that it’s explainable, we need to have some level of human involvement.” Nigam Shah, a professor of medicine at Stanford University and a chief data scientist for Stanford Health Care, called HITL a “cop-out in order to skirt liability” and noted that it increased a worker’s burden to verify an AI output. He added that if AI is meant to do a task a human couldn’t do, how could we expect a human to be able to verify it? Aashima Gupta, global director of healthcare solutions at Google, said that it depended on the use cases and that there wasn’t a one-size-fits-all approach.
DISCOVER: Why are healthcare organizations launching innovation centers?
Some healthcare providers with innovation groups announced upcoming programs.
Florida-based Moffitt Cancer Center, for instance, shared the recent launch of the 2025 CancerX Accelerator cohort, aimed at supporting digital health and AI startups focused on addressing challenges in oncology. CancerX is a private-public partnership hosted by Moffitt.
UPMC Enterprises, the innovation arm of Pittsburgh-based UPMC, soft-launched a platform to test and improve AI models. “It becomes a necessity to have a secure environment that is removed from the day-to-day operations of your organization, to assess these models, to enhance them, to detect bias that may exist within that model based on what data informed it, all of these things are going to become increasingly crucial as it pertains to AI governance within healthcare," Jeff Jones, senior vice president of product development, told Fierce Healthcare.
Just before the conference, but especially relevant as attendees reflected on lessons from the Change Healthcare attack, Imprivata released a report on third-party access in cybersecurity. It found that, across industries, 48% of organizations believe that “third-party remote access is becoming the most common attack surface.”
Check out this page for our complete coverage of ViVE 2025. Follow us on the social platform X at @HealthTechMag and join the conversation at #VIVE2025.
