- ENHANCED PRODUCTIVITY AND EFFICIENCY. Employees want the ability to switch between different communication channels easily and access real-time feedback for projects.
- IMPROVED CUSTOMER SATISFACTION. Similarly, offering an omnichannel contact center experience allows consumers to reach out through their preferred method.
- REDUCED IT MANAGEMENT BURDEN. Disjointed collaboration environments mean more calls to IT with support requests, or the growth of shadow IT and ad hoc work-arounds that can introduce security and data privacy risks.
- COST SAVINGS. Over time, unified platforms also reduce the licensing and overhead costs associated with maintaining multiple collaboration tools.
