Close

See How Your Peers Are Moving Forward in the Cloud

New research from CDW can help you build on your success and take the next step.

Nov 26 2024
Artificial Intelligence

AI and Automation Can Help Ease Stress in Laboratory Testing

A 2024 survey from Siemens Healthineers and The Harris Poll explores burnout in clinical labs and what can be done to address it.

Laboratories have long navigated rising test demand amid staffing shortages. Their ability to reliably produce accurate results under time constraints is the foundation of patient care and trust.

New data illustrates the quantifiable impact of balancing rising test volume with limited staff, underlining that automation and artificial intelligence are not just forward-thinking strategies for laboratory operations but a necessary evolution to support continued high-quality patient care.

Click the banner below to effectively use technology that helps providers deliver better care at a lower cost.

 

Strain on the Laboratory Is Noticeably Impacting Patient Care

A recent Siemens Healthineers survey found that 39% of lab professionals cite limited staff as a top challenge. This reflects a continual exit from the profession and the inability to fill open positions.

Laboratories face vacancy rates ranging from 7% to 11%, and as high as 25% in some areas, which suggests that vacancies will continue to be a challenge, as 28% of laboratory professionals aged 50 years or older indicate plans to retire within the next three to five years.

Some 37% of laboratory professionals also indicate increasing test volume as a challenge. Medical laboratory technologists and scientists process more than 14 billion tests annually in the U.S. With about 338,000 laboratory professionals currently practicing, that’s the equivalent of one laboratory scientist supporting testing for every 1,000 Americans.

These professionals recognize the gravity of their role in patient care and aim to consistently deliver high-quality test results; 95% of laboratory professionals agree they are a critical part of the healthcare system.

These challenges can impact an entire hospital or health system. For instance, 5% of laboratory professionals have reported their labs have closed for a shift or longer due to understaffing. Hundreds of patient samples are run in laboratories daily. Closures delay test results, and labs lose revenue. Samples requiring urgent attention may need to be outsourced, adding extra costs.

Another emerging concern are the errors made when lab professionals feel overworked or burned out: 14% percent of laboratory professionals admit making high-risk errors, such as biohazard exposure or incorrect test results, while 22% report low-risk errors, including administrative, documentation or repeat-testing mistakes.

Source: Siemens Healthineers and The Harris Poll, “What lab professionals reveal about the impact of workforce shortage on patient care,” July 2024

Finding a Path Forward with Automation and AI

Many repetitive tasks are performed before sample analysis occurs, such as checking in patient samples, labeling, removing caps from test tubes and sorting samples for specific analyzers. Human error is an inherent risk, and 27% of laboratory professionals are concerned about the lack of automated capabilities to support sample handling.

Eliminating hands-on touchpoints reduces the risk of sample mishandling and biohazard exposure: 95% of laboratory professionals agree that adoption of automated technologies will help them to improve patient care, and 89% of laboratory professionals indicate that their laboratories need automation to keep up with demand.

Optimism about AI is high among laboratory professionals, with 91% agreeing that AI tools and technology can help address unmet patient care challenges or needs.

Less Friction in the Lab Benefits the Entire Healthcare System

Automation and AI-integrated technologies help sustain critical laboratory operations and free up time for laboratory professionals to pursue activities that benefit the entire health system. One new automation offering, for example, can consolidate 25 tasks to reduce hours of work to minutes.

According to the survey, laboratory professionals state that they would reallocate the time they used to spend on rote tasks to training and mentoring employees (46%), performing more quality control troubleshooting (42%) and more efficiently managing the test sample process across departments (39%). 

READ MORE: Medical schools are training the next generation of clinicians to better understand AI.

Standardized procedures achieved through automation ensure quality control and improve workflow to generate test results faster, which support critical care situations and reduced wait time in emergency rooms.

An emerging opportunity lies in how automation and AI tools can enhance the integration of lab technicians into collaborative patient care teams: 94% feel they can make a positive impact on patient outcomes, a sentiment that can be reinforced with the right technological support. As automation and AI tools become more sophisticated, the copious number of data points underutilized in the lab may generate even more impactful clinical insights.

Tipping the Scale in Favor of Patient Care

Patients benefit immensely when human expertise and advanced technology are maximized. The expertise of laboratory scientists is crucial for patient care and must be continuously nurtured through training and mentorship. Regardless of their labs’ size, automation and AI support will enable all lab professionals to focus more on collaborative patient care. Embracing automation is essential to foster a sustainable and adaptive laboratory environment that enhances patient care and outcomes.

gorodenkoff/Getty Images