HEALTHTECH: What do you hear from clients who have made the switch to the Epic EHR platform?
PRUITT: When health systems make the decision to move to Epic, the main goals are to improve healthcare delivery, streamline health data exchange and improve interoperability. The feedback we hear from new Epic customers is that they’re able to more closely monitor the readmission rates, patient satisfaction levels and medication prescriptions. The more data they have, the more informed decisions they’re able to make.
Clinicians don’t care about servers, storage, networks or even computers; all they care about is that the Epic application is always on and always available. Once the medical record went electronic, the clinicians no longer tolerated downtime. NetApp provides the fastest, most reliable data infrastructure on the planet. We often hear that the speed of access improves greatly, as does the reliability.
At my previous organization, after moving Epic to NetApp, we were actually getting calls into our help desk asking, “What did you do? My systems are running much faster now.” We improved the lives of our Epic analysts, who, prior to moving to NetApp, were waiting hours and sometimes days on environments to be ready for training nurses, training clinicians and performing environment refreshes.
HEALTHTECH: How do you ensure these operations are available and reliable?
PRUITT: Aside from being Epic’s highest-rated storage platform, we’re enabling customers to drastically decrease their Epic infrastructure footprint, streamline IT operations, reduce IT spending and improve clinician satisfaction.
With NetApp, we guarantee 100 percent uptime of the Epic environment, while also guaranteeing application performance through adaptive quality of service.
HEALTHTECH: How do NetApp customers using Epic applications save time and money?
PRUITT: When we’re talking to the CFO of an organization, it’s about how we’re solving their greatest challenges. For most healthcare organizations, the challenge isn’t just bending the trend on cost but reducing the real total cost of care.
We partner closely with healthcare organizations to understand the current run rate for their clinical applications and infrastructure. Then, by eliminating technology silos, we enable them to dramatically reduce their IT spending, streamline operations and focus on the execution of their mission.