Patient-Centered Care
HIMSS26: Innovation That Elevates Patient Engagement
Patients want the same level of ease and seamlessness in their healthcare experiences that they get when interacting with airlines or banks. Artificial intelligence is one way healthcare organizations are meeting that demand.
In addition to using AI in the contact center to reduce agent workloads, organizations such as UC San Diego Health are engaging with patients via text and authenticating patient identities to protect their privacy.
At HIMSS26 in Las Vegas, HealthTech connected with leaders in the patient engagement space about how they are improving patient experiences, how to measure the success of those solutions and advice on getting started.
READ MORE: Create a customer experience that blends artificial intelligence and the human touch.
Check out this page for our complete coverage of HIMSS26.
Participants
Kathrina Bidwell, Operations Director, Care Navigation Hub, UC San Diego Health
Cory Smith, Healthcare Strategist, CDW
Video Highlights
- Patients are often at their most vulnerable when in the hospital, and it’s important to ensure that patient experiences are designed with ease of use in mind.
- Using AI to improve contact center workflows helped UC San Diego save more than 300 staff hours on one of its busiest days of the year.
- When implementing patient-facing solutions, it’s important to engage with patient advocacy groups and other relevant stakeholders to ensure success.
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