Workflow Optimization: Integration and Process Improvement
Workflow optimization efforts tend to fall into two areas: traditional integration and process improvement. Integration involves connecting the EHR with patient engagement, virtual care and supporting information systems, to name a few. Process improvement focuses on enhancing existing functionality through lean methodologies, automation and decision support.
An Example of EHR and Digital Signage Integration
A real-world example of successful workflow optimization comes from a large integrated delivery network in Texas. After implementing its systemwide EHR during the pandemic, the hospital aimed to eliminate remaining paper workflows. Signage outside patient rooms was a concern, as written and printed paper signs were often inaccurate and incomplete. To address this, the hospital collaborated with CDW Healthcare on an integration between the EHR and digital ink displays affixed outside the exam rooms.
The hospital started small with a proof-of-concept deployment of 30 signs. Each was configured to display a real-time view of patient information sourced from the EHR. Additionally, the signage displayed iconography for important precautions including allergies, personal protective equipment requirements, fall risk and room status. Clinicians, caregivers and patients responded positively to the change. Support departments such as environmental services reported immediate productivity improvements and expedited room cleanup and turnover.
Based on the resounding success of the pilot, the hospital is scheduling a full-scale rollout this year. This is just one example of how healthcare organizations can optimize their workflows via intentional technology integrations that enhance their existing investments.
READ MORE: How is digital signage revolutionizing hospitals?
How a Partner Supports Healthcare Workflow Optimization
Partnering with a technology expert such as CDW can be helpful for organizations looking to optimize their healthcare workflows. CDW strategists bring a wealth of knowledge and experience, often from the healthcare industry itself, to help organizations reach their desired state.
As a healthcare organization considers beginning a workflow optimization project, it’s important for it to define “the why.” When engaging a partner, the organization should share its vision for the initiative so everyone can keep those goals top of mind throughout the process. Workflow optimization would start with an assessment of the organization’s existing investments, in which CDW experts identify deficits or gaps in the workflow. An assessment can reveal areas where the organization can reduce costs, improve patient engagement or mitigate clinician burnout.
A technology partner can help the healthcare organization with a workflow optimization strategy that allows its clinical team to do more with its existing investments, whether through hardware and software integrations or managed services.
This article is part of HealthTech’s MonITor blog series.
