May 01 2024

Review: How Healthcare IT Teams Can Better Manage Their Apple Devices

Healthcare organizations need a reliable, cloud-based platform to manage the multiple Apple devices running on their networks.

Healthcare organizations handle thousands of devices daily, so optimizing device management has become an integral goal for them as they become more connected. 

That management isn’t limited to the IT department. Organizations must manage the devices used by clinicians, other hospital staff and even patients, which means making sure that privacy and security are at the forefront.

One platform solution that is especially secure and efficient for Apple-based devices is Jamf Pro, which allows end users to share devices efficiently, without needing an IT team to manually wipe and reset them.

The ability to facilitate seamless device sharing without manual intervention showcases the platform’s value and further highlights its vital role in modernizing the healthcare space with simple front-end solutions.

Click the banner below to discover how to improve workflow efficiencies for clinicians.


Jamf Pro Allows Easy Device Sharing

Jamf Pro’s setup and reset feature allows users to select the role they require, and the system will load the corresponding interface. These roles include nurse, pharmacist, technician and patient, and include the applications and services that each profile needs. The roles are customizable based on the organization’s preferences. 

The solution works well with Apple iPad devices in a healthcare setting. Previously, this was a tedious task because of the unique applications and settings different hospital workers had on their devices. A user would have to take a device directly to the IT team to be wiped and reset before it could be transferred between staff members. This process put more work on an already tightly stretched IT teams and was ripe for automation. Jamf Pro’s setup and reset tool works for hospital staff and can be expanded to patient support as well.

At the bedside, Jamf Pro will also automatically reset through a process called digital sterilization when a patient switches rooms or checks out of the hospital, without the need for manual intervention from the IT department. The Jamf Self Service app store allows patients to request apps that they want installed on their Apple iPad devices during their stay.

Jamf Pro


How Jamf Pro Supports Virtual Care

Jamf Pro also includes a solution called Virtual Visits, which is supported by Microsoft Teams and Zoom. It allows physicians and patients or their loved ones to communicate remotely. The device-agnostic feature keeps patients in control of communications.

The function has also revealed itself as a useful tool to keep patients and physicians safe if a case is dire enough that they cannot be in the same room together. They can still communicate, and doctors can accommodate patients’ needs and carry out treatment.

Integration within Jamf Pro seems boundless, including more than 300 third-party customization solutions from well-known brands, including Microsoft. Once onboarded, organizations can access the Jamf Marketplace and browse about 40 solutions available for healthcare. One solution that has been integrated into the Jamf Pro setup and reset feature is NavvTrack, which keeps track of the whereabouts of Apple iPad devices. 

Jamf Pro has long been a useful tool in healthcare for employees and patients alike. The platform hosts a multitude of healthcare-focused services still managed by IT personnel on the back end that are presented as easy-to-use interfaces on the front end. Many available features tackle common challenges in healthcare spaces and minimize the time devices are away being serviced, keeping them ready for staff and patients.


PRODUCT TYPE: Endpoint management system
SUPPORT OFFERING: Apple device management
APPLE COMPATIBILITY: Mac, iPad, iPhone and Apple TV
SERVICE ENGAGEMENT TYPE: Annual, per-user subscription


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