The pace and scale of telehealth offerings over the past year were certainly “an incredible area of rapid evolution,” she says, but cybercriminals targeting the industry are also sophisticated and looking for any opportunity to attack.
As such, organizations are turning to solutions for telehealth security, relying on the robust features from the platforms themselves, with support from multifactor authentication and virtual desktop infrastructure.
“It’s been a period of very quick learning by healthcare systems in terms of the controls and mitigations that they need to put in place,” McBride says.
Telehealth Expansion During the Pandemic
Phoenix Children’s Hospital in Arizona implemented Zoom for telehealth years before the health crisis. But as with other hospitals, the pandemic forced the health system to rapidly expand its offerings.
Early on, the IT department stood up a Zoom Room for each doctor at the hospital. Within 12 days, the solution was fully integrated into the hospital’s electronic medical record system.
“First and foremost, the platform had to be secure and compliant,” says David Higginson, executive vice president and chief innovation officer at Phoenix Children’s. At the same time, Higginson says, hospital officials wanted to make it as easy as possible for clinicians and patients to connect.
“There’s a lot of stress about getting to the right place at the right time, so we try to make that as easy as possible,” he says.
The hospital largely relies on a Zoom feature that automatically generates passwords. When patients and their families click on the links that the hospital sends out via text message, the passwords ensure that a malicious actor or “Zoom bomber” can’t join a session. And because the passwords are generated automatically, they don’t create extra friction for patients trying to join their appointments.