The patient experience reigns supreme in today’s value-based, highly competitive healthcare environment. With Medicare reimbursement now tied to patient satisfaction, the desire to boost Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores is a key factor driving hospitals to adopt a more patient-centric focus. At the same time, higher satisfaction helps build loyalty as well as attract additional patients, especially as more patients share positive — and negative — experiences via social media. Not surprisingly, state-of-the-art technology at the point of care plays a starring role in raising satisfaction ratings, as well as spreading the word about hospitals.
Login or Register to Download This Resource and Access All of Our Premium Content