Articles By Laura DiDio

Laura DiDio

About the Author:

Laura DiDio is principal at ITIC. She has over 25 years of experience in IT as an analyst, consultant, writer and investigative reporter.

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Digital Workspace

5 Questions about Chatbots to Improve the Patient Experience

Healthcare organizations look to chatbots to support their staff and patients.

clinician talks to patient next to spine anatomy figure

Digital Workspace

How to Personalize Customer Experience with Data and AI

concept art with medical icons inside connected circles

Management

How to Outfit Your Healthcare Command Center

illustration of hand holding phone against red background

Security

What Health Systems Need to Consider About At-Home Acute Care Security

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