Leaders Use the Zendesk Suite to Empower Health Systems
In their capacity to connect patients to healthcare organizations, customer experience tools have two main goals. The first is to drive patient engagement; for example, providers often struggle to engage patients for routine checkups and follow-ups. Second, these tools helps align healthcare resources with more relevant analysis and communication.
Zendesk Suite empowers health systems to move faster toward creating an omnichannel experience by better managing the many emails, chats and voice communications that make up a patient interaction. It tames that challenge using automation and seamless integration of various platforms into a single interface.
Healthcare organizations can rest assured with Zendesk’s real-time customer analytics and powerful integrations, as well as the unified agent workspace and artificial intelligence–powered automation. Customized agent roles and permissions plus agent routing based on known and proven skill sets add a layer of depth and expertise.
Customized dashboards track organizationwide goals with shareable analytics, which can boost performance and progress.