Baptist Health Improves IT Staff Retention
Since joining Baptist Health nearly two years ago, Miri has reduced monthly IT employee turnover from percentages in the 20s to single digits. “We were losing about 1 out every 5 IT employees. Now, it’s about 1 in 10 or 1 in 12,” he says.
Miri is retaining more staff because of the initiatives he has launched, including professional development training. He and his management team have built a positive, supportive work environment and receive regular feedback through employee satisfaction surveys.
“People stay because they feel valued,” he says. “A paycheck is important, but they stay because they like who they work for, they like where they work and they find what they do meaningful.”
Baptist Health, which has standardized on Dell Azure Stack hyperconverged infrastructure equipment, Pure Storage hardware and Arista networking equipment, recently consolidated multiple electronic health records into a single Epic implementation and built a mobile app to better engage patients.
The IT team also is pursuing artificial intelligence and automation projects, upgrades to its enterprise resource planning system, and a redesigned bedside processes to optimize operations and improve patient care.
“Working in healthcare gives people purpose. You wouldn’t be in this business unless you wanted to make a difference,” Miri says.
READ MORE: Healthcare IT leaders discuss diversity, equity and inclusion in the workforce.
Baptist Health Offers Career Growth Opportunities
Working closely with the Baptist HR department, Miri launched a career advancement and professional development program in late 2022. So far, about 50 percent of the 500-person IT staff has signed up for training to develop their skills.
He partnered with several technical certification programs, allowing employees who want to grow their careers to take online courses on their own time. Doing so enables Baptist Health to meet future needs from its own internal talent pool, he says.
“I’m offering you a buffet table, saying, ‘Choose what you want to learn, whether it’s Python, data analytics or ChatGPT, and I will pay for it because I’m banking on the fact that if I continue to invest in you, you’re going to invest in Baptist,” Miri says.
IT staff who want to pursue new positions, such as entry-level desktop support analysts who want to become software designers, can shadow their colleagues to learn the ropes, Miri says.