Alexis Anderson, principal at Ipsos, shared a presentation ahead of the industry panel at the “Techquity’s Ground Zero” session.
Dr. Carlos M. Nunez, chief medical officer of medical device company ResMed, said that trust is discussed extensively within his company due to the enormous responsibility of protecting patient data.
“The word trust gets thrown around a lot inside of ResMed because we are asking a lot of patients. Their devices are being connected to the cloud and they are sending us a lot of data,” he said. “We’ve learned a lot about how data can be misused and how people can lose their privacy, their anonymity and their security online very easily.”
“Every conversation that we have in healthcare should be thinking about the equity component, just like we do with quality improvement,” said Dr. J. Nwando Olayiwola, chief health equity officer and SVP at Humana. “If it’s not on your scorecard, it’s probably not a priority for your organization.”
RELATED: Learn how AI helps healthcare organizations reduce avoidable patient harm.
Failures in Value-Based Care
What has hampered healthcare organizations’ move toward value-based care?
First is trust — again, a major component that providers must build within their communities.
“Trust, in my mind, is built by a series of promises kept. I would say in the communities we tried to service and target, often we’ve missed the mark. We’ve not been particularly successful at delivering consistent care over time in a way that’s respectful of those communities,” said Dr. Vindell Washington, CEO of digital health management company Onduo.